Free Trial Get Subscription

Refund Policy

Refund Policy

Last updated: June 2026

At British TV, we want you to be completely satisfied with your IPTV subscription. However, we understand that technical issues can occasionally arise that prevent you from enjoying our service. This Refund Policy outlines the conditions under which you may be eligible for a refund.

1. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all new subscriptions. If you are experiencing technical difficulties that our support team is unable to resolve within the first 7 days of your purchase, you may request a full refund.

2. Eligibility Criteria

To be eligible for a refund under our 7-day guarantee, you must meet the following criteria:

  • You must have contacted our support team via WhatsApp and allowed us a reasonable opportunity (at least 48 hours) to troubleshoot and fix the issue.
  • The issue must be related to our servers or service delivery, not due to your local internet connection, inadequate hardware, or third-party app malfunctions.
  • You must not have violated any of our Terms and Conditions, including but not limited to sharing your account or attempting to restream our content.

3. Non-Refundable Situations

We will not issue refunds under the following circumstances:

  • If you request a refund after the initial 7-day period has expired.
  • If your internet speed does not meet the minimum requirements (15 Mbps for HD, 25 Mbps for 4K) as stated on our website.
  • If you simply change your mind or decide you no longer want the service. (We strongly recommend utilising our Free Trial before purchasing).
  • If your account has been suspended or terminated due to a breach of our Terms and Conditions.

4. How to Request a Refund

If you believe you meet the eligibility criteria and wish to request a refund, please contact our support team directly via WhatsApp or email us at support@british-tv.shop. Include your username/account details and a brief explanation of the technical issue you are facing. We will process eligible refunds back to the original payment method within 5-10 business days.